At Holibyte Online Solutions we understand the importance of privacy. We treat our customers as part of our team and carefully protect all the information hey have entrusted to us. The information we request from you will enable us to provide you with the highest levels of personal service and quality. We will not disclose any personal information to any external company or person, except as described above, without a client’s informed consent unless we are required by law to disclose this information. With the growth of electronic media we recognize that it is necessary to take further steps to protect the privacy of the individual. We fully support the new Canadian legislation, the Personal Information Protection and Electronic Documents Act, in its role to protect the privacy of the individual. Our role in protecting an individual’s privacy does not stop with this Act. We maintain the security and confidentiality of the information disclosed by our customers according to the strictest standards. We are continually looking for additional ways to ensure that the personal information we hold is secure and used in a responsible and respectful manner. As such, we have appointed a person responsible for ensuring that the personal information entrusted to us is secure and will not be used for purposes other than what we require to deliver the service our customers deserve and expect.
To summarize our commitment to Privacy, we have detailed the following promises:
What information we collect from you:
Holibyte Online Solutions only collects Personal Information that you voluntarily provide to us or one of our affiliate companies
How we use your information:
Holibyte Online Solutions uses your Personal Information for the purposes of responding to and processing your requests for our web-based products and services as well as informing you of new products and services we feel would be of value to you.
Who we share your information with:
Holibyte Online Solutions will only share your Personal Information with our authorized service providers that perform certain services or functions on our behalf or as required by law. Holibyte.com does not sell or rent your Personal Information to anyone.
Signing up:
Any information you provide on our website is treated as securely as through any other business channel. We use standard encryption software (128 bit secure socket layer) that protects information as it is sent from your browser to our systems.
Our data centres are protected by several layers of firewalls to ensure that only you can access your information. In general, we require similar information online to that which we require for you to make a booking over the phone with one of our sales representatives.
Information About You:
On all Holibyte website pages that collect Personal Information, we specifically describe what information is required in order to provide you with the product or service you have requested.
Holibyte Online Solutions collects Personal Information when you:
Become a Holibyte Client
Complete a website review file
Purchase a website package
Attend an event run or sponsored by Holibyte
Participate in a survey, contest, or sweepstakes
Contact Holibyte Online Solutions online or offline
Make a payment
Are contacted by a representative to whom you voluntarily Provide your Personal Information
Use of your infomration:
Information collected by Holibyte Online Solutions may be used to:
Register you as a Holibyte Client Offer you additional Holibyte Services Send marketing communications or surveys to you Respond to your questions or suggestions Improve the quality of your visit to our site Collect payments for our services
Holibyte Online Solutions Mailing Lists:
Holibyte Online Solutions’ Email newsletter/mailing list provides regular updates and articles about Holibyte’s service offerings and industry trends you should be aware of. To sign up for this service, we ask that you provide us with your Email address, your country of residence and your postal code. You may unsubscribe at any time by using the link provided on every email.
Information use:
Brochures & CD-ROMs: We use your address information and details about your personal preferences to mail you selected Holibyte brochures & CD-ROMs. If at any point you wish to have your name removed from our physical mailing list, please contact us at info (at) holibyte.com. When we mail you an item we may send your address to an external company, which processes the mailing on our behalf. We use contractual and other means to protect your information while our agents are processing it.
Research:
From time to time Holibyte Online Solutions will retain the assistance of external service organizations to help us understand our site visitors and any trends in our industry. We may disclose some of your personalnformation to those companies solely for the purpose of conducting research and analysis on behalf of Holibyte Online Solutions. We use contractual and other means to protect your information while our agents are processing it. We are always interested in how our customers heard about Holibyte. We may ask you for information about how you heard about us and what types of media you watch and read. We gather this information to enable us to understand which marketing and advertising tools are most effective for our business.
Does Holibyte Online Solutions collect any other information about visitors to the website?
We constantly seek to improve our website and the online services we offer. As part of these efforts, we collect and analyze certain information about visitors to our website. This data includes (but is not limited to) domain and/or web browser information. We may track which website you visited before arriving at our site and the website you link to when you leave www.holibyte.com. We may also keep a record of which pages you visit on our site and how long you spend on each page.
We also use “cookies” on our site. Cookies are small pieces of information that our server places on a visitor?s computer hard drive to enable that person to use our site more easily. For example, we place a cookie on your computer when you visit our site. The next time that person visits our site using the same computer our server will recognize the cookie and the visitor. Many web browsers are automatically set to accept cookies. You may change your browser settings to reject cookies or notify you when a cookie is about to be placed on your computer. Please note, however, that if you reject cookies, certain parts of our website may not operate as efficiently as they would if cookies were enabled.
Complaints:
If you feel that holibyte.com has not complied with this Privacy Policy or if you are otherwise concerned with Holibyte Online Solutions’s personal information practices, then you may file a complaint by sending an Email to support@holibyte.com. Complaints or requests for information shall be the object of an investigation or response within 30 business days. If the complaint is justified, Holibyte Online Solutions will take the appropriate measures to address the complaint, including access to the requested information, by proceeding with rectification or, as the case may be, by amending its Policy and practices.
The term Holibyte Online Solutions in this policy include dba Holibyte Software Limited, holibyte.com and any of our wholly owned subsidiaries.
